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Help centre

Straight answers, with the numbers.

Everything people in Murang'a Town ask us about ordering, rides, parcels, paying and where we go.

A Narua App rider handing a delivery to a student in Murang'a Town

Help centre

Ordering food

How do I order food in Murang'a Town?

Open the Narua App app, pick a kitchen near you, add dishes and confirm. The delivery fee shows before you pay, from KES 90 in town. Pay by M-Pesa or cash, then follow your rider live to your door.

How much is delivery in Murang'a Town?

Delivery in Murang'a Town costs KES 90 to KES 230, banded by road distance up to 8 km. The fee shows before you order and never surges. Rain adds KES 30 and busy hours KES 20, both paid fully to the rider.

How long does delivery take?

Most orders in Murang'a Town arrive in 25 to 50 minutes, depending on cooking time and distance. You see the arrival window before you confirm and track the rider live. If we are over 15 minutes late, you get a KES 50 credit.

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Boda and taxi

How much is a boda in Murang'a Town?

A Narua App boda costs KES 50 plus KES 20 per km, minimum KES 70. Trips up to 4 km never cost more than KES 150. The fixed fare shows before you ride; night trips add 20%.

Can I take a taxi to a nearby town?

Yes, anywhere within 20 km of Murang'a Town, such as Maragua, Mugoiri or Kahuro. A Narua App taxi costs KES 150 plus KES 45 per km, minimum KES 250, shown before you book.

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Parcels and errands

How do I send a parcel in Murang'a Town?

Open Send in the Narua App app, enter pickup and drop-off, pick the parcel size and confirm the fee, from KES 90 in town. A verified rider collects it and the receiver gets a tracking link by SMS.

Can a rider buy something for me?

Yes, with Tuma errands. Tell the rider what to buy and where, set a budget, and pay the item cost plus a service fee of KES 100 to 300 and the delivery fee. You approve every price first.

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Paying

Can I pay with M-Pesa or cash?

Yes, both. Pay with M-Pesa in the app or cash to the rider. The price you confirm is the price you pay: no surge pricing, ever.

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Where we go

Which areas does Narua App serve?

Narua App serves Murang'a Town and places within 20 km of the town centre: Murang'a Town, Murang'a University (MUT), Mukuyu, Kiharu, Maragua, Ichagaki, Kaharati, Mugoiri, Gitugi, Kahuro. Food and parcel fees are banded up to 8 km; longer trips are quoted in the app before you confirm.

Does Narua App deliver outside Murang'a Town?

Only within 20 km of the town centre, so riders stay close and arrive fast. Kenol, Kangema, Kandara, Makuyu and Thika are outside our area for now.

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Safety and the app

Are Narua App riders verified?

Yes. Every Narua App rider is verified in person before their first trip. You see the rider's first name and plate in the app, track them live, and hand over only with the 4-digit code we text you.

When can I download the Narua App app?

Narua App is launching in Murang'a Town on Android first, with iPhone after. Join the waitlist on this site and we text you the download link on launch day.

Narua App at a glance

What it is
Murang'a Town's on-demand app: food delivery, boda and taxi rides, parcels (Send & Tuma) and errands.
Where
Murang'a Town and places within 20 km of the town centre: Murang'a Town, Murang'a University (MUT), Mukuyu, Kiharu, Maragua, Ichagaki, Kaharati, Mugoiri, Gitugi, Kahuro.
Prices
Delivery KES 90–230, boda from KES 70, taxi from KES 250. Shown before you order, no surge.
Payment
M-Pesa or cash.
App
Android first, iPhone after. Launching soon: join the waitlist for the download link.
Languages
English and Kiswahili.

Still have a question?

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