Delete your account
Imesasishwa 11 Novemba 2026
Rasimu, inakaguliwa na wakili. Toleo litakalotumika wakati wa uzinduzi litaonyeshwa hapa na tarehe yake.
You can delete your Narua App account and the personal information linked to it at any time. This page explains how, what is erased, what we must keep, and what to do if you cannot sign in.
1. In the app (fastest)
- Open Narua App and sign in.
- Go to Account, then Delete account, then confirm.
- You are signed out at once and the account cannot be used again. This cannot be undone.
2. If you cannot sign in
Message us from the phone number on the account, by WhatsApp on +254700000000 or by email to hello@droplix.ke, with the subject "Delete my account". We confirm it is you by replying to that number, then delete the account within 30 days (usually much sooner).
3. What is erased
- Your name, phone number and email address, and your sign-in sessions.
- Saved addresses, notification settings, devices and push tokens.
- Rider and partner applications, identity documents and selfies, and emergency contacts.
- The text of your support messages, your rating comments, and any notes and photos on incident reports.
- Your referral codes and links, and your blocked-user list.
- Your analytics profile, where you had agreed to analytics.
4. What we must keep
The law requires us to keep some business records. They stay, without your name or contact details on your profile: orders, payments, refunds and invoices (7 years), the money ledger (10 years), and the staff action log (7 years). The retention table in the privacy policy lists every period.
5. Who cannot delete in the app
- A partner account that is the only owner of an approved shop: add another owner first, or contact us.
- A suspended rider account, and staff accounts: contact us and we will handle it.
6. Questions
Contact: hello@droplix.ke · +254700000000 (phone/WhatsApp). You can also complain to the Office of the Data Protection Commissioner (ODPC).